Welcome to Customer Service Germany

HeartGuide and HeartAdvisor

Walking Stride is the distance (length) covered in an average step, either from heel to heel or toe to toe.

Upon restoring your HeartGuide to its original default settings, the HeartGuide will forget the pairing information and your smart device will no longer sync with it. In order to re-sync the devices, you will need to delete the pairing information from the Bluetooth settings of your smart device. Remove the paired device from the “Manage Device” section of the HeartAdvisor app and then begin the pairing process again.

  • Your HeartGuide cannot connect to the HeartAdvisor app for multiple reasons:
  • Your mobile device is more than 10 feet away from the HeartGuide.
  • Your HeartGuide is in charging mode.
  • You are using the HeartGuide to take a blood pressure reading.
  • The Bluetooth on your HeartGuide is disabled.
  • While pairing for the first time, your HeartGuide is not in “pairing mode”.
  • While re-pairing your HeartGuide, it is not in “pairing mode”. Make sure your
  • HeartGuide is in Bluetooth pairing mode by pressing and holding the [HOME] button on the watch for more than three seconds.

The Omron HeartAdvisor app requires specific permissions to run. Users are required to accept these permissions prior to installation. Below is a listing of the permissions for the Omron HeartAdvisor Android app and how we use them:

  • Contacts: This permission is required in order for the HeartGuide to display your contact’s name when someone calls or sends messages.
  • Location: This permission is required for device pairing via Bluetooth, which works by identifying nearby external devices through a scanning function.
  • Photos/Media/Files: This permission is required because the HeartAdvisor app allows you to add a profile photo to your account. Although media and files are typically grouped together with the photos in your smart device, we will not use your media and files.
  • Phone Calls: This permission is required in order to send call notifications to your HeartGuide.
  • SMS: This permission is required in order to read and receive text message (SMS) notifications to your HeartGuide.
  • Please note, you do not have to allow access to these permissions. If you wish to review and/or opt out of these permissions, please navigate to your mobile device settings.

HeartGuide and the HeartAdvisor mobile app are personalized tools to help you monitor and gather customized insights about your heart health. Since data gathered from your HeartGuide is automatically transferred to your personal HeartAdvisor account, it is not advisable to share the device with others. However, to allow someone else to use the device, make sure to transfer all of your personal blood pressure readings to your HeartAdvisor app account so there is no data left in the HeartGuide device memory. From there, you must unpair HeartGuide from your HeartAdvisor app and remove HeartGuide from the Bluetooth settings on your mobile device.

Additional users of your HeartGuide will need to set up their own Omron HeartAdvisor accounts by downloading the app. Once a new user account is created, your HeartGuide can then be paired to the person’s HeartAdvisor mobile app to gather readings and insights.

“Sleep Mode” can be enabled manually after turning off “Auto Sleep” in the HeartAdvisor app. Click the “Profile” tab at the bottom of the user interface. Select the “Auto Sleep” card on the new screen and tap the toggle button to disable “Auto Sleep”. The app will then auto-sync with your HeartGuide. Click the [START/STOP] button on your HeartGuide until the “Sleep Mode” symbol appears.

While you sleep, HeartGuide detects your body movement as described below:

  • “Asleep Time” corresponds to Restless Level 0, when you are in deep sleep and it becomes harder to be awakened because your body becomes less responsive to outside stimuli. For more information, please consult your instruction manual.
  • “Low Movement” corresponds to Restless Level 1, when your body begins to enter a deep sleep stage. As the body prepares for deep sleep, the body temperature begins to drop and heart rate slows. During this stage, eye movement will slow or stop, and brain wave activity becomes slower, causing less movement. For more information, please consult your instruction manual.
  • “High Movement” corresponds to Restless Level 2, which happens during light sleep, when you are more restless as you drift in and out of sleep. In this stage, the eyes move slowly and muscle activity slows, but you can still be awakened easily. During high movement light sleep, some people may experience sudden muscle contractions preceded by a sensation of falling. For more information, please consult your instruction manual.

Press and hold both the [START/STOP] First button and the [HOME] Third button for at least 7 seconds. When the confirmation screen appears, press the [START/STOP] button to restore your monitor.

A reliable internet connection is necessary for the app to retain your transferred data. Please make sure to connect to the internet before deleting the Omron HeartAdvisor app from your smart device.

An Event is any action you would like to document using your HeartGuide and the corresponding HeartAdvisor app. Some examples of an Event are:

  • The time you ate
  • The time you took your medication
  • The time you exercised

Record an Event by pressing and holding the center button on your HeartGuide for three seconds. The word “Record” will appear on the watch face. Open the HeartAdvisor app and access your Profile (on the bottom right of the lower menu). Scroll down and select “Events”. An entry will be posted for the time at which you pressed the center button on your HeartGuide. Click on “Add Note” to enter details about your event.

When errors are displayed on your HeartGuide while taking measurements, please follow the instructions as indicated in the table below. The HeartGuide instruction manual (section 3.1) explains the error codes in detail. If the error still persists after following the instructions, please contact Customer Service.

Body Mass Index (BMI) is a measurement of a person’s weight with respect to his/her height. A high BMI can be an indicator of excess body weight. BMI can be used to screen for weight categories that could potentially lead to health problems, but should not be used as an exclusive indicator of body fatness or health of an individual.

  • BMI below 18.5: Underweight
  • BMI 18.5 – 24.9: Normal or Healthy Weight
  • BMI 25.0 – 29.9: Overweight
  • BMI 30.0 and above: Obese

Source: https://www.cdc.gov/healthyweight/assessing/bmi/adult_bmi/index.html

In your HeartAdvisor app, go to Profile > App and Watch settings > Go to Watch Settings and enable notifications for Call, Gmail, Mail, SMS, and HeartAdvisor app.

HeartGuide reminders can only be set up using the Omron HeartAdvisor app. Navigate to the “Reminders” section on the lower main menu of the app. You can set up to five recurring reminders for your HeartGuide, which once activated, will display on the date and time you chose, accompanied by a light vibration.

For Android users

  • First, unpair your HeartGuide: To unpair HeartGuide from the HeartAdvisor app, select “Profile > Connected Device > Unpair”.
  • Next, pair your HeartGuide again: To pair HeartGuide to the HeartAdvisor app, select “Profile > Connected Device”. You will then be prompted to follow the pairing instructions. Make sure your HeartGuide is in Bluetooth pairing mode by pressing and holding the [HOME] button on the watch for more than three seconds.

For iOS users

  • First, unpair your HeartGuide: To unpair HeartGuide from the HeartAdvisor app, select “Profile > Connected Device > Unpair”. The prompt will also ask you to delete the Bluetooth settings from your smart device. Go to “Settings > Bluetooth”. Select HeartGuide from “My Devices” and choose the “Forget This Device” option. Switch the OFF to ON in your Bluetooth settings to ensure the device is disconnected properly.
  • Next, pair your HeartGuide again: To pair HeartGuide to your device, pairing is enabled from the “Profile > Connected Device” screen. You will then be prompted to follow the pairing instructions. Make sure your HeartGuide is in Bluetooth pairing mode by pressing and holding the [HOME] button on the watch for more than three seconds. The screen will prompt for a Bluetooth pairing request, confirm ‘Pair’ and your smart device will guide you through the pairing instructions.

Press and hold both the center button [FORWARD] button and the third [HOME] button for more than 7 seconds.

Click here for a complete list of compatible devices.

A mobile app (or application) is software designed to run on your smartphone or tablet. The Omron HeartAdvisor mobile app lets you wirelessly transfer data from your blood pressure monitor to your smartphone or hand-held device and upload your readings to the app.

Unlimited usage of the Omron HeartAdvisor mobile app is included with your purchase of a HeartGuide wearable blood pressure monitor.

This partnership is limited to the US. In Europe, consumers can benefit from the full features of HeartAdvisor, which include activity tracking, sleep monitoring, customized reminders, blood pressure tracking and much more. If you want know to more about what HeartAdvisor can do for you, please visit omron-healthcare.co.uk/blood-pressure-monitors/heartguide.html

Per Google’s Android requirements, location recognition must be enabled for readings to be transferred from your HeartGuide to your mobile device.

Yes, you can manually add or remove blood pressure readings in the app. To add a blood pressure reading, navigate to the bottom of your dashboard and click “Add Reading”. In the new window, add your data in the specified fields, then click “Add” in the upper-right corner of the window. To remove a blood pressure reading, navigate to the “History” section of the user interface and click the “Blood Pressure” card on the new screen. Locate the reading you wish to remove from the list on the bottom half of the screen and swipe left to reveal a red trash can. Tap the trash can to remove the reading.

For Android users

  • Transfer all your readings from your HeartGuide from your account in old phone and then unpair the HeartGuide in your app
  • Reset the HeartGuide by pressing and holding both the [START/STOP] First button and the [HOME] Third button for at least 7 seconds.
  • Next, install the Omron HeartAdvisor app on your new mobile device, and follow the pairing instructions in your instruction manual to pair your HeartGuide with your new device.

For iOS users

  • First, you must delete the pairing information from your old mobile device to avoid a syncing issue.
  • Next, install the Omron HeartAdvisor app on your new mobile device, and follow the pairing instructions in your instruction manual to pair your HeartGuide with your new device.

Download the Omron HeartAdvisor mobile app for free on the App Store or Google Play.

Aerobic Steps are a more rigorous pattern of walking. HeartGuide detects Aerobic Steps when you walk more than 60 steps per minute and/or more than 10 minutes continuously.

You will need to re-pair your HeartGuide to your device. Please refer to the steps to unpair/re-pair your HeartGuide with the app.

When you get a new mobile device, re-install the Omron HeartAdvisor app and update your password by selecting “forgot password” on the app homepage as soon as possible. From there, you must pair your new mobile device to your HeartGuide. Please follow the pairing instructions in your instruction manual to pair your HeartGuide with your new mobile device.

The Bluetooth setting on your HeartGuide is enabled by default, but if it becomes disabled, press and hold the [HOME] button for at least three seconds when your monitor is in “pairing mode”.

For Android users, the HeartAdvisor app requires special access permissions to display phone notifications on your HeartGuide. Follow the steps below to enable notifications on your HeartGuide.

  • Ensure that notifications are enabled for the Gmail app: “Settings > Apps and Notifications > Gmail > Notifications > Allow all notifications”
  • Ensure that the Omron HeartAdvisor notification settings for the watch are turned on: “Profile >App and Watch Settings >Go to Watch Settings”

The HeartAdvisor app will transfer data from HeartGuide in the background only if your app is running. If you or your mobile device’s operating system kills the app, it will not be able to transfer the readings in the background. In this case, relaunch the app and it will begin the transfer automatically.

If you take a reading before pairing HeartGuide to your mobile device, the data will not upload to the Omron HeartAdvisor app. You must pair your HeartGuide with your mobile device first for the app to gather and retain data.

Goals for the HeartGuide are set through the HeartAdvisor app. Click the “Profile” tab at the bottom of the user interface. Select the “Goals” card on the new screen and input your goals for daily steps, sleep, and weight. Set your goals by clicking on the “SAVE” button at the top of the screen. The app will then auto-sync with your HeartGuide. You can see the progress of your goals by clicking the [FORWARD] button on your HeartGuide.

While some other devices and operating systems may have worked in the past or on occasion, new updates may prevent them from working in the future. Please refer to the latest complete listing of compatible devices.

For Android users

When you delete the Bluetooth settings of your HeartGuide from your phone, the HeartGuide will immediately disconnect from the HeartAdvisor app. When the Bluetooth settings are restored, the app will automatically synchronize to your HeartGuide within a few minutes. Relaunching the app will also auto-reconnect it with your HeartGuide.

For iOS users

Relaunching your HeartAdvisor app will prompt a Bluetooth pairing request. You must confirm through the app that your HeartGuide will need to be paired. If you inadvertently cancel the pairing request, you can alternatively click the “Sync” option on the HeartAdvisor dashboard screen, which will prompt another Bluetooth pairing request.

Killing (or force-quitting) the app while a data transfer is in progress (either manually or through AutoSync) might lead to data loss. You will not be able to view the data in the HeartAdvisor mobile app if you kill the app during a transfer.

The blood pressure average calculated on the dashboard of the Omron HeartAdvisor app is the same as the average shown on the History tab. The app calculates averages based on your readings over time. For example, if you have taken three blood pressure readings, the app will calculate the average by adding those three readings together, then dividing by 3 (rounded to the nearest whole number). If the point after the decimal is greater than or equal to 5, it is rounded to the next higher whole number, and if the point after the decimal is less than 5, it is rounded to the previous whole number. For example, 96.5 is displayed as 97 and 96.4 is displayed as 96.

WheezeScan and Asthma Diary

Asthma Diary app is compatible with iOS 10 and above, and Android OS 7 and above.
The status bar icon and messages can be hidden using the following instructions.
  • Go to Settings > Apps and Notifications > OMRON Asthma Diary > App notifications and turn off the notifications that you wish to hide.

Notes:
  • The screen layout and menu names vary depending on the mobile device model and Android OS version.
  • NB: Hiding notifications has no effect on the automatic data transfer function.

The OMRON Asthma Diary waits for communication with devices that support automatic data transfer. A change has been made in line with Google policy so that icons and messages are displayed in the status bar while waiting on Android 8.0 and later smartphones.

Even if this notification is displayed, the app is not necessarily in constant communication.

This notification is also displayed on any unregistered device that supports automatic data transfer.
OMRON Asthma Diary does not collect user location information, but location information needs to be turned on and access to location information from the app needs to be permitted for Android 6 and later devices due to Google policy.

How to turn on location information
Turn on on the Android “SETTINGS > Location information” screen.

How to permit access to location information
Select “Permitted” on the Android “Settings > Apps > OMRON Asthma Diary” screen and turn on location information on the open “App permissions” screen.
When you create an account, you can store your data on the cloud server. You can restore backed up data to another device by signing into the account you created on that device.

For details of your smartphone backup, check the Apple support page if you are an iPhone user and the Google support page if you are an Android user.
Account registration procedure information has been sent. Check your inbox and complete the registration.

Once the registration is complete, the messages on the home screen will disappear.

If you register the wrong email address, you will not be able to use the following functions properly, so please check your email address.
  • Sign in to OMRON connect account
  • Password reset
Check the following:
  • Is the registered email address correct? If the registered email address is not correct, you can correct it from Menu → User information.
  • Has it been automatically sent to your “spam folder”? The subject line of the email is “[OMRON] Account registration procedure information”.
  • Is your mailer set to receive email from “technical.support@eu.omron.com”? If the message “Your email address has not been verified.” is displayed on the app home screen, check that your registered email address is correct and send the registration email again.
An account is the customer registration information needed to use our free, cloud-based backup service.
  • When you create an account, you can store your app data on the cloud server.
  • Storing your data on the cloud server enables you to recover your data even if the app is deleted from your smartphone.
  • You can create an account from the Account menu in Settings.

The following data is not stored in the cloud. Reset will be required if you delete the app data from your smartphone.
  • Reminder settings information
  • Patient profile information
Yes, you can save it on the cloud server. To save a backup, you need to create an OMRON Connect account.
  • When you create an account, you can store your app data on the cloud server.
  • Storing your data on the cloud server enables you to recover your data even if the app is deleted from your smartphone.
  • You can create an account from the Account menu in Settings.

The following data is not stored in the cloud. Reset will be required if you delete the app data from your smartphone.
  • Reminder settings information
  • Patient profile information
It may not be possible to restore pairing information for the destination smartphone. If it is no longer possible to transfer data using the destination smartphone, register the device from “Device Synced” in the Settings menu and try again.
This file is used to manage information on communications methods and language needed to use the app. Updating the settings file to the latest version ensures that your device communicates normally with the app and maintains the optimal operational environment.
In the cloud, you can back up the following information stored by the app.
  • Patient name
  • Information on registered devices
  • Medication information
  • List of wheeze measurements
  • Manually entered records of symptoms
  • Records of taking medication
  • Check again that the user name, email address and password are correct.
  • Check your smartphone's connection status and try again.
If you have ever signed in using this device, this is displayed in the app user information.

If you have never signed in using this device, it is unfortunately not possible for you to access the cloud. Please accept our apologies and understand that this rule is intended to protect the security of users.
Reset your password on the app sign-in screen or user information screen. A message directing you to a reset link will be sent to your registered email address.
If you have ever signed in using this device, this is displayed on the app user information screen.
You can change it from Account in the app Settings.
Check the following.
  • You can only sign in using your registered user name. Make sure you sign in using your registered user name.
  • If you are sharing the same cloud account on two or more smartphones, you will not be able to sign in on any of your smartphones if you delete your account on any one of your smartphones.
  • If you have deleted your account and this message is displayed on each smartphone, temporarily delete your account from user information in the menu.
  • Then create another account to use the cloud, or sign in with a newly created account name and password.
Check the following.
  • Did you click again on the registration link? A “Registration completion notification” email is sent once registration is complete, so check your inbox.
  • Have you changed your registered email address? The email address registered in the app may not match the email address that received this link. Open the app and check the registered email address.
  • If “Your email address has not been verified.” is displayed on the app home screen, check that your registered email address is correct and send the registration email again.
You can delete all measurement data, registered device information and user information held in the cloud by deleting your account. Delete from Delete account in the app menu.

Note: Data stored in the app needs to be deleted from within the app.
Check the following.
  • Check that your smartphone is a compatible device.
  • Check that Bluetooth is turned on on your smartphone.
  • Check that "Location information" setting is turned on on your smartphone.
  • Check that your smartphone is not in aeroplane mode.
  • Bring the device and smartphone within 5 meters of each other to enable Bluetooth communication.
  • If your device has a function for turning Bluetooth on and off, check that it is turned on.
  • You may be able to register your device after restarting your smartphone.
1. First, check the following regarding your smartphone.
  • Check that your smartphone is a compatible device.
  • Check that Bluetooth is turned on on your smartphone.
  • Check that "Location information" setting is turned on on your smartphone.
  • Check that your smartphone is not in aeroplane mode.
  • Bring the device and smartphone within 5 meters of each other to enable Bluetooth communication.

2. Next, check the OMRON Asthma Diary screen on your smartphone.
  • Open the “Device Synced” menu from Settings and tap the “+ Add New Device” button.

3. Operate the WheezeScan device.
  • Press down the BLE button on the right-hand side of the WheezeScan device for 2 seconds.
  • A beep will sound once and the BLE button will flicker white. Communication with the WheezeScan device will start.
  • Approve the “Pairing request” displayed on your smartphone.
  • Pairing is complete once “SUCCEEDED” is displayed.
It may not have been possible to communicate properly for pairing. Restart your smartphone, and delete the pairing information from the iPhone. Please visit the Device Synced in Settings and try again.

1. Delete the device pairing information remaining in your iPhone.
  • Tap “Bluetooth” on the settings screen of your iPhone to open the Bluetooth settings screen.
  • Tap the “i” icon for the device for which you want to cancel pairing.
  • Repeat several times if you want to delete pairing information for multiple Bluetooth devices.

    Note: If Bluetooth is turned off, tap to turn on Bluetooth. Be careful not to accidentally delete other devices.

  • Tap “Cancel device registration“ to complete deletion of pairing information.

2. Next, operate the WheezeScan device.
  • Press down the BLE button on the right-hand side of the WheezeScan device for 2 seconds
  • A beep will sound once and the BLE button will flicker white. Communication with the WheezeScan device will start.

3. Check the OMRON Asthma Diary screen on your smartphone.
  • Open the “Device Synced” menu from Settings and tap the “+ Add New Device” button.
  • Approve the “Pairing request” displayed on your smartphone.
  • Pairing is complete once “SUCCEEDED” is displayed.
It may not have been possible to communicate properly for pairing. Delete the device pairing information remaining in your smartphone and perform the device registration procedure again from “Device Synced” in Settings.

1. Delete the device pairing information remaining in your smartphone.
Note: The screen layout and menu names vary depending on your smartphone and Android OS version.
  • Open the Android “Settings” screen.
  • Tap “Bluetooth” for “Wireless and networks” on the “Settings” screen to open the Bluetooth settings screen.
  • Tap the settings button for the device for which you want to cancel pairing. Repeat several times if you want to delete pairing information for multiple Bluetooth devices.

Note: If Bluetooth is turned off, tap to turn on Bluetooth. Be careful not to accidentally delete other devices.

2. Next, operate the WheezeScan device.
  • Press down the BLE button on the right-hand side of the WheezeScan device for 2 seconds.
  • A beep will sound once and the BLE button will flicker white. Communication with the WheezeScan device will start.

3. Check the OMRON Asthma Diary screen on your smartphone.
  • Open the “Device Synced” menu from Settings and tap the “+ Add New Device” button.
  • Approve the “Pairing request” displayed on your smartphone.
  • Pairing is complete once “SUCCEEDED” is displayed.
Check the following and try to transfer data again.
  • Check that your iPhone is a recommended device.
  • If the device is not registered, register the device from the OMRON Asthma Diary Settings.
  • Check that the device is ready to transfer data. Check the "Quick Reference Guide" for how to operate your device.
  • Check that "Location information" setting is turned on on your smartphone.

How to operate your device
  • Bring the device and smartphone within 5 m of each other to enable Bluetooth communication.
  • If your device has a function for turning Bluetooth on and off, check that it is turned on. Check the device manual for how to operate your device.
  • You may be able to transfer data after turning the Bluetooth function off and on again in the settings of your smartphone.
  • You may be able to transfer data after restarting your smartphone.

Note: Data measured prior to device registration and data measured without pairing after replacing the battery may not be transferred to your smartphone.
Check the following and try to transfer data again.
  • Check that your smartphone is a recommended device.
  • If the device is not registered, register the device from the OMRON Asthma Diary Settings.
  • Check that the device is ready to transfer data. Check the "Quick Reference Guide" for how to operate your device.
  • Check that "Location information" setting is turned on on your smartphone.

How to operate your device
  • Bring the device and smartphone within 5 m of each other to enable Bluetooth communication.
  • If your device has a function for turning Bluetooth on and off, check that it is turned on. Check the device manual for how to operate your device.
  • You may be able to transfer data after turning the Bluetooth function off and on again in the settings of your smartphone.
  • You may be able to transfer data after restarting your smartphone.

Note: Data measured prior to device registration and data measured without pairing after replacing the battery may not be transferred to your smartphone.
The time set on the device may not be correct for reasons such as the following.
  • You have left the device for several days without replacing a battery that needs to be changed
  • You have moved to a location in a different time zone
  • Summer time has started or finished

Transferring data will set the smartphone time on your device.

Notes:
  • Perform pairing with smartphone again after replacing your device’s battery.
  • Time information in the device body may stop updating if the battery is left out. Replace the battery immediately.
  • Data measured prior to registration and data measured without pairing after replacing the battery may not be transferred to your smartphone.
With this app, you can edit records for the last 7 days. Records older than 7 days are only accessible for review. Editing is not possible.
You can delete data from your WheezeScan device using the following procedure.

1. First, press and hold the BLE button, then press the power button and continue to press the BLE button and power button for 5 seconds.
2. The power button LED on the WheezeScan device will start to flash and the other LEDs go out as the device enters data deletion confirmation mode.
3. While in data deletion confirmation mode, remove your finger from the BLE button and then press the BLE button again for 2 seconds.
4. Data deletion will be completed.
  • Data will not be deleted if operations are interrupted while in data deletion confirmation mode. If the measurement data deletion procedure for the WheezeScan device is performed, you will no longer be able to transfer or check old measurement data with the app.
  • This procedure removes the pairing between your WheezeScan device and smartphone.
You can set up, edit and delete medication reminder notifications to times that suit you. Check the following.

Check again whether any medication reminders have been set in the app.
  • You can check the information that has been set for “Daily medication” on the “Add daily diary entries” screen. If their are no reminders set, you can register new reminders from the “Notification” menu in “Settings”.
  • You can check the notification settings from the “Notification” menu in “Settings”.

Notes:
  • Set up reminders on each of your smartphones. My settings will not save to the cloud.
  • Was the reminder settings screen displayed at the reminder time set? Notifications are not displayed while the reminder settings screen is displayed. They will also not be displayed later.

Check your smartphone notification settings.
  • Check that your settings for receiving notifications from the OMRON Asthma Diary app are not turned off. To receive notifications, you need to permit notifications from the OMRON Asthma Diary app. Turn “Permit notifications” on in iPhone Settings > Notifications > OMRON Asthma Diary app.
  • Check that you are not in silent mode and whether the notification volume is appropriate.
  • If your device is set not to deliver notifications when in sleep mode, notifications will not be displayed in sleep mode.

For details of notification functions, check the Apple support page.
You can set up, edit and delete medication reminder notifications to times that suit you. Check the following.

Check again whether any medication reminders have been set in the app.
  • You can check the information that has been set for “Daily medication” on the “Add daily diary entries” screen. If their are no reminders set, you can register new reminders from the “Notification” menu in “Settings”.
  • You can check the notification settings from the “Notification” menu in “Settings”.

Notes:
  • Set up reminders on each of your smartphones. My settings will not save to the cloud.
  • Was the reminder settings screen displayed at the reminder time set? Notifications are not displayed while the reminder settings screen is displayed. They will also not be displayed later.

Check your smartphone notification settings.
Note: The screen layout and menu names vary depending on the mobile device model and Android OS version.
  • Check that the receive notifications setting has not been turned off on your smartphone.
  • Check that your settings for receiving notifications from the OMRON Asthma Diary app are not turned off. You can check the notification settings by app from Android Settings > Notifications > OMRON Asthma Diary.
  • If your smartphone has been set not to display notifications on the lock screen, notifications will not be displayed on the lock screen.
  • Check that you are not in silent mode and whether the notification volume is appropriate.
  • If your device is set not to deliver notifications when in sleep mode, notifications will not be displayed in sleep mode.

For details of notification functions, check the Google support page.

OMRON connect

In the US, OMRON Healthcare is merging its two apps - HeartAdvisor and OMRON connect- together in one; OMRON connect 2.0. In Europe, OMRON Healthcare will continue to have two apps for cardiovascular products (OMRON connect and HeartAdvisor). OMRON Healthcare Europe will continue upgrading both apps to keep up with current trends and to meet the needs of consumers.

Online orders

If you miss the delivery, the parcel maybe delivered to your local parcel store. You can find the address of the local parcel store on the carrier’s tracking website, using the provided tracking number.

Your order can be collected within 10 working days before it is returned back to us. Please contact us for more information.

Unfortunately, we can’t specify a timeslot or change addresses for you.

Cancellation is possible after the order is delivered to you. You can return the item free of charge within 14 days and the amount will be refunded. Please consult our return policy and contact us regarding your intent to return the order.

It may take 48 – 72 hours for the tracking number to work after the moment you’ve received it. Please try again later.

The tracking number of your order can be found in the shipment confirmation email.

Please note that it may take 48 – 72 hours for the tracking number to work after the moment you’ve received it.

If you have not received the tracking number, please contact us.

It is not possible to change an item. You can, however, return the item free of charge within 14 days and order a new item. Please consult our return policy and contact us regarding your intent to return the item.

After we have received the returned item, it can take up to 14 working days to process your refund to your original payment method.

The delivery charge is £3.95 per order. Orders from £60 are free of delivery charge.

Your order should arrive at the given shipping address within 3 – 5 days. In case of a delay, please contact us.

With the shipment confirmation email, you can find the tracking number with a link to the carrier’s tracking website. By clicking on the link, you can check the shipment status of your order.

Please note that it may take 48 – 72 hours for the tracking number to work after the moment you’ve received it.

If you have not received the tracking number, please contact us.

If you’re not home during the delivery, the parcel maybe delivered to your local parcel store. You can find the address of the local parcel store on the carrier’s tracking website, using the provided tracking number.

Your order can be collected within 10 working days before it is returned back to us. Please contact us for more information.

Unfortunately, we can’t specify a timeslot or change addresses for you.

You have the right to cancel your order, return a product or cancel a service contract for any reason, within your statutory rights. You can return an item free of charge within 14 days after the date of delivery. Please consult our return policy and return instructions for more information.

Yes, it is possible to place an order without having an OMRON account. Please click on “Continue as a guest” under the Guest Checkout section.

After checking out as a guest, you will have an option to create an account to save your details for the next purchase.

Your digital invoice is sent to your email address after the confirmation of the order, usually within the same day. It is possible that the email in your spam folder.

Your printed invoice can be found in the parcel of your order.

In case you haven’t received the invoice, please contact us and we’ll send the invoice to you by email.

Re-calibration & services

No registration is required. You can make a warranty claim with attachment of a proof of purchase. The warranty period starts from the date shown on the proof of purchase.

It is recommended that a blood pressure monitor is inspected every 2 years in case of home use, or on an annual basis in case of professional use.

Different products and accessories have different warranty periods.

Medical devices from OMRON have 3 years of warranty. These include:

  • Blood pressure monitors*
  • Nebulisers
  • Pain relievers
  • Body composition monitors
  • Thermometers
*Except for HeartGuide, with the warranty period of 2 years

Non-medical devices from OMRON have 2 years of warranty. These include:

  • Digital scales
  • Activity monitors

Accessories from OMRON have 1 year of warranty. These include:

  • Blood pressure monitor accessories
  • Nebuliser accessories
  • Pain reliever accessories
  • Thermometer accessories
  • Activity monitor accessories

For more information, please read the Warranty Card in the instruction manual.

Using the website

Please tick the Compare box of each of the products you want to compare, and then click the “View comparison” link or the “Compare” button. You can compare up to 3 products on a desktop screen or 2 products on a smartphone screen.

Comparison of OMRON products is possible on the following pages:

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You can purchase an OMRON product at any of the retailers listed in the store locator. The difference between a standard retailer and a Gold Retailer is that a Gold Retailer additionally provides the Click and Reserve service, offering you the possibility to reserve a product in advance on the OMRON website to ensure availability and collect and make payment in store.

Read more about the Click and Reserve service

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You can download an instruction manual from the Support section on the website, by selecting the product category and the product model.

If your product model is not on the list, please submit your query to our Support team.

You can subscribe to OMRON’s newsletters to receive information about new products and services. Please enter your email address in the newsletter box near the bottom of the website. Also, in the account creation form, you can tick the box that you’d like to subscribe to the newsletters.

You can find the blood pressure diary and blood pressure pass on this page, or by searching for “blood pressure diary” or “blood pressure pass” in the search bar.

You can find your nearest OMRON retailer using the store locator. Please fill in a street name, city name or postal code in the search bar, or click on the link “Use my location.” You will be presented with a list of pharmacies and medical stores near you, sorted ascendingly by distance to your address.

On the account creation and login page, click on the “Create an account” button. Please fill in your personal details, accept the Terms and Conditions and Privacy Policy, and then click on the button “Create an account” to submit the form.


Submit your query to our support team.

Contact us